Last updated: October 29, 2026
30-day returns
You can return products within 30 days of delivery if they are unused, unbuilt and in their original packaging. Email [email protected] with your order number to start a return. We will reply with the return address and instructions. Please do not send items back without contacting us first.
What can’t be returned
- Kits that have been assembled, soldered, glued or modified (unless faulty, see our warranty).
- Digital files once they have been downloaded.
- Gift cards.
Missing, damaged or wrong items
If something is missing, damaged in transit or not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send the missing or replacement parts free of charge, or a full replacement or refund if needed. You don’t need to return small damaged parts.
Return shipping
- If you changed your mind, return shipping is paid by you. We recommend a tracked service, as we can’t refund parcels that don’t reach us.
- If the item is faulty, damaged or wrong, we pay for the return or send a prepaid label.
Refunds
Once we receive and check the return, we email you to confirm. Refunds go back to the original payment method within 5–10 business days; your bank may take a few more days to show it. Original shipping charges are refunded only when the return is due to our mistake or a faulty product.
Exchanges
The quickest way to exchange is to return the item and place a new order. If you would like us to hold stock for you, just ask.
Cancellations
You can cancel an order free of charge until it ships. Email [email protected] as soon as possible with your order number.
